Shipping & Returns
Free shipping is offered for all online purchases.
In most cases, orders placed before 2 PM CST will go out the same day. Orders placed after 2 PM will go out the following day unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time for us to process your order. This estimate does not include the actual shipping times listed when you select your shipping option at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
All packages are shipped via USPS or UPS.
USPS orders are processed within USPS shipping days of Monday-Friday. All shipping methods are on business days (Monday-Friday).
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipped via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or because of USPS are not the responsibility of Green Relief CBD LLC and must be resolved by contacting USPS (see contact information below).
USPS® Customer ServiceCall 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Once an order has shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above.
APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.
All consumers are required to abide by state and local laws.
All additional shipping methods and rates are listed when you place your order at check out. If you receive the message: "No shipping rates available for your area,” this means that we currently do not ship to the address or location that you have provided. We currently do not ship to Idaho, New Hampshire, or South Dakota. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item or may at our discretion remove the item from your order and issue a refund back to your credit card or another method of payment.
DAMAGED OR MISSING PRODUCTS/ORDER:
If you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to _______________ and they will assist you in resolving the problem.
We can provide a full return as long as the product is shipped back in original packaging within 30 days of delivery. We cannot provide a refund for any opened item unless personally stated in email proof.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval or rejection of your refund.
If it is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, follow these steps.
Check your bank account again.
Contact your credit card company. It may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ________________.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, send us an email at ______________
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
To return your product, send us an email at _____________.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.